Refund Policy

1. Our Commitment

At Iron Front Digital, we stand behind IronFront and want you to be completely satisfied with your purchase. This Refund Policy outlines when and how you can request a refund.

2. Free Trial

We offer a 14-day free trial for new users. During the trial period:

• No payment is required to start your trial
• You have full access to your selected plan's features
• You can cancel at any time before the trial ends with no charge
• If you don't cancel, you will be automatically billed at the end of the trial

3. 30-Day Money-Back Guarantee

If you're not satisfied with IronFront after your trial, we offer a 30-day money-back guarantee on your first payment:

• Request a refund within 30 days of your first paid charge
• Receive a full refund of your subscription fee
• No questions asked

4. Monthly Subscriptions

For monthly subscription plans:

• First 30 days: Full refund available (money-back guarantee)
• After 30 days: No refunds for the current billing period
• Cancellation: You can cancel anytime; access continues until the end of your current billing period

5. Annual Subscriptions

For annual subscription plans:

• First 30 days: Full refund available (money-back guarantee)
• After 30 days: Pro-rata account credit for unused months may be available at our discretion
• Cancellation: Access continues until the end of your annual term

To discuss a pro-rata credit for annual plans, please contact our support team with your specific circumstances.

6. Non-Refundable Items

The following are not eligible for refunds:

• Lead packs or one-time purchases (unless defective)
• Add-on services already rendered
• Custom development or integration work
• Subscriptions cancelled after 30 days
• Accounts terminated for Terms of Service violations

7. Subscription Downgrades

If you downgrade to a lower-tier plan:

• The change takes effect at the start of your next billing period
• No refund is provided for the difference in the current period
• You retain access to your current plan's features until the period ends

8. How to Request a Refund

To request a refund:

1. Email support@ironfrontapps.com with the subject "Refund Request"
2. Include your account email address
3. Briefly explain the reason for your request (helps us improve)
4. Our team will respond within 1-2 business days

9. Refund Processing

Once approved, refunds are processed as follows:

• Method: Refunds are issued to the original payment method
• Timeline: 5-10 business days to appear on your statement
• Currency: Refunds are issued in the original payment currency

Please note that your bank or credit card company may have additional processing times.

10. Disputes and Chargebacks

Before initiating a chargeback with your bank, please contact us first. We're committed to resolving issues fairly and quickly. Chargebacks initiated without contacting us may result in account suspension.

11. Special Circumstances

We understand that special circumstances arise. If you have a situation not covered by this policy, please reach out to our support team. We review requests on a case-by-case basis and try to find fair solutions.

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be communicated via email.

13. Contact Us

Questions about refunds? We're here to help: