Privacy Policy

1. Introduction

Iron Front Digital ("Company," "we," "us," or "our") operates the IronFront platform and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and handling your data in an open and transparent manner. By using IronFront, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, phone number, and billing information when you create an account.
• Lead Data: Business contact information, communication history, and notes you enter about your leads and customers.
• Communications: Emails, messages, and support tickets you send to us or through our platform.
• Payment Information: Credit card details processed securely through Stripe. We do not store full payment card information on our servers.

2.2 Automatically Collected Information

• Usage Data: Pages viewed, features used, time spent on the platform, and interaction patterns.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Cookies: We use cookies and similar tracking technologies to enhance your experience. See Section 7 for details.

2.3 AI-Processed Information

IronFront uses artificial intelligence to enhance your experience. Our AI features may process:

• Lead scoring and qualification data
• Email content for response suggestions
• Communication patterns for optimization recommendations

AI processing is performed to improve Service functionality. We do not use your data to train third-party AI models.

3. How We Use Your Information

We use collected information for:

• Providing, operating, and maintaining our Service
• Processing transactions and sending related information
• Responding to your comments, questions, and support requests
• Sending you technical notices, updates, and administrative messages
• Personalizing and improving your experience
• Analyzing usage patterns to enhance our Service
• Detecting, preventing, and addressing technical issues or fraud
• Complying with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to respond to legal process.
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users or others.
• With Your Consent: With your explicit consent for any other purpose.

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Upon account deletion, we will delete or anonymize your data within 90 days, except where retention is required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our Service
• Improve our Service based on usage patterns

You can control cookies through your browser settings. Note that disabling cookies may limit functionality.

8. Your Rights

8.1 General Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict processing of your information
• Request data portability
• Withdraw consent at any time

8.2 GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

8.3 CCPA Rights (California Residents)

California residents have the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed and to whom
• Say no to the sale of personal information
• Access their personal information
• Request deletion of personal information
• Not be discriminated against for exercising these rights

To exercise any of these rights, contact us at support@ironfrontapps.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your data.

10. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. Third-Party Services

Our Service integrates with third-party services including:

• Stripe: Payment processing
• OpenAI: AI-powered features
• AWS: Cloud infrastructure
• Analytics providers: Usage analytics

These services have their own privacy policies. We encourage you to review them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: